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FireFly Collective Policies
(please see individual stores for more)
Payment/Shipping & Privacy policies are shared by the Firefly Collective. Each store owner also has their own policies covering products. The Firefly Collective is "First To Checkout". This means, until you have completed the checkout process, items can be taken from your cart. So, be quick! Unfortunately, shipping between stores cannot be combined. The WAHMs behind the Firefly Collective live all over Australia. Please understand that the Collective is not a single store, but several of your favourite stores all in the one place.
Payments/Shipping:
You may find OOAK, limited edition or special products listed on the Firefly Collective that are not found on the maker’s own website; therefore, to be fair to all, Pay Pal is our only payment method; only funded and credit card payments through Pay Pal will be accepted, No E-Cheques! All payments are due at check out, no exceptions. Payments not received at the time of purchase will be returned to stock. Please follow through from the time you click "Buy" until you complete the Paypal process.
All shipping is done through Australia Post, Office Works or a Courier Service. It is up to the WAHM which method they use. Each WAHM charges accordingly. Items are always sent registered or the equivilent. Items are sent to the address on file with Paypal, please make sure your address is up to date.
Privacy:
When purchasing at our store, you will create an account that stores your information. This is so that the next time you shop with us you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders only. Please be aware, that although we are individual stores, our marketplace is a collective of us all. We share an email address, a Pay Pal account & admin duties of our Congo Cart store. Therefore, we all have access to all information regarding Firefly Collective customers; orders, payment information, canceled orders, email and more. We will respect your privacy and will keep all your contact information confidential, including orders, email address and personal addresses. We will not hand over information to a 3rd party, unless required by law.
Communication:
Absolutely ALL communication between customers and any Firefly WAHM must be done through either the Firefly email or a PM through the Firefly Facebook page. Please do not email individual WAHMS at their personal emails or through private PMs.
| Flattery: |
Shipping: In stock products will be shipped within 3 days of payment being received. Unfortunately Pick Up of your purchase is not available Returns: Please check the sizing page carefully. The sizing of nappies made with the Darling Diapers Pattern is fairly different to a lot of other nappies on the market. You may find that your child who fits a large in every nappy you buy will fit a medium Flattery Nappy. Please take careful notice of the sizing information (not limited to the weight) - your child's measurements are more important. For example if your child is bigger around the waist than the largest waist measurement for a size, the nappy will be too big and may not work properly. It is your responsibility to make sure you are purchasing the correct size as returns will not be accepted on the basis of fit.
Guarantee: Products manufactured by me have a 6 month guarantee strictly dependent on following of care instructions and proof of purchase being provided. The guarantee is only available to the original customer. If an item is not cared for in accordance with my recommendations I cannot offer the guarantee and will not accept returns. In the event of a workmanship fault, please contact me directly. Rectification in accordance with the guarantee will be as follows. Repair of fault Replacement of Item Refund of purchase price
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| Cheeky Bots: |
Shipping and Postage:
Items will be posted within 3 days from the date of purchase, international parcels will be sent within 5 days of purchase date.
Postage is $10.00 flat rate, which will include tracking, full insurance and signature on delivery.
International postage will differ in countries and after check out an additional invoice will be sent.
I will only send parcels internationally if you pay full insurance, if you require a quote before check out, please provide me with the item you would like to purchase and email me at cheekybots@bigpond.com
Warranty:
Although the up most care goes into making these nappies Cheeky Bots will offer a 3 month warranty to the original purchaser only, providing the Care instructions have been followed.
Contact must be made via email as soon as possible to notify me of the issues.
Once contact has been made and evidence of fault has been provided, Cheeky Bots will decide to repair or remake as appropriate, if a re-make is warranted it will be strictly as per original design.
Repairs, Remakes or refunds, are strictly on a case by case basis.
Refunds are only offered on defective items.
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| Tubby Bumz: |
Immediate Payment by funded PayPal required on check out
Shipping and Postage: Postage is via Australia Post click and Send with Signature on delivery
Warranty: 3 month warranty from the date of purchase. Valid for the original purchaser only. If there is a fault contact needs to be made with me first and we can discuss a solution. NO REFUNDS for change of mind or incorrect size choice. All items are handmade with care. |
| Peechee Cloth: |
Shipping and Postage: Orders are shipped after payment has been received. Postage costs is a flat rate of $6.00. If any delays are expected we will let you know as soon as possible. Please allow up to 10 working days for delivery, although most orders will arrive much sooner than this.
Returns/ Warranty: If for some reason you are not completely happy with your purchase, you may return it to me in brand new, unused and unwashed condition within 30 days. I will provide you with a refund, minus actual postage and handling costs when we receive the nappies and confirm that they are in new, unwashed condition. Your refund will be issued to you via the same method that you paid. Returns policy only applies to the original purchaser. All items are fully guaranteed for 60 days. This guarantee is void if care instructions have not been followed or if the item has been misused in any way. Please contact us immediately should you discover a defect and we will decide whether to repair the item or replace it. Peechee Cloth is a one woman operation. Every single aspect is done be me, myself & I. I am a WAHM with 3 small children so when purchasing from me you are accepting the fact that my family comes first and foremost and sometimes delays are totally unavoidable and can occur (however rarely). I do however go out of my way for each and every one of you so I hope that your shopping experience with me is a positive one. We are a Smoke and pet free home |
| Nic Naps: |
Our main goal at Nic Naps is to make cloth nappies fun and easy! But to keep it all running smoothly we do have a few guidelines. Exchange: We do not offer refunds or exchange on Firefly Collective items unless there is a manufacturing fault that isn't mentioned prior to purchase. Faulty Products: The sewing on our nappies has a 6 month guarantee and faulty items will be exchanged at no cost to the buyer. Payment: We accept Pay Pal only, expected at time of purchase. Postage: We do not charge handling charges, so give you the cheapest option available. Items will be posted within 48 hours of payment clearing. Please note we are not responsible for Australia Posts' actions, so all Firefly Collective items are sent registered at a flat rate of $7.50. Receipts: To help protect the environment we do not send out paper receipts with orders. We are happy to send out an email receipt if you request it. Privacy: All customer details are kept confidential and will only be used to finalise your order. |
| Bizzy Bumz: |
Shipping and Postage: Shipping is via Australia post click and send trackable post. Posted within 72 hours if there are going to be delays you will be notified as soon as possible. International post is at an EXTRA COST to the purchaser. Payment: Immediate payment is required by Pay Pal Only. E-Cheques: I DO NOT accept Pay Pal E-Cheques. Your payment will be cancelled immediately and item relisted. Exchange/Refunds: We do not offer refunds or exchange on Firefly Collective items unless the item is faulty. Contact must be made immediately and the item returned within 7 days. Items cannot be returned if they have been worn OR tried on. Guarantee: All products are handmade by me with the utmost care. I provide a 3 month guarantee on the nappy, itself. If for some reason there is a fault in the nappy, please contact me ASAP, so we can rectify the problem. This guarantee covers original purchaser only. Due to being HANDMADE products each item will be different. |
| Three Little Treasures: |
Shipping and Postage: Domestic and International postage is so expensive! However, I do think it is really important to make sure the dolls are carefully packaged so they arrive to their new homes safely :). Each doll is placed into a re-usable drawstring fabric bag (except Cuggle Dolls) and is bubblewrapped for safety. Due to the soaring costs of postage, your doll may or may not be sent in a box. I'll always find the best value in postage for you, and if a box falls into that category, then I'll use a box. As a rough guide: Within Australia Registered Post (with an insurance value of $100) All sizes - $15 Insured (to the value of the doll) 10 inch - $15 14 & 18 inch - $25 Asia/Pacific RegionRegistered Post (with an insurance value of $100) All sizes - $20 Insured (to the value of the doll) 10 inch - $20 14 & 18 inch - $30 All other countries Registered Post (signature upon delivery) 10 inch - $25 14 -18 inch - $35 Payment: PayPal only, no e-cheques. Warranty: Unfortunately there are no refunds for change of mind. On the off chance that there is a fault with a doll, I will work with you to fix the issue. Please email me should the need arise. The dolls are handmade, seams are triple stitched for durability, and I take when I make them. However, it is important to bear in mind that on ocassion, there may be a loose thread or stitch, and I cannot gaurentee perfection. It hasn't happened yet to my knowledge, but always a possibility. |
| The Sassy Seamstress: |
Coming Soon!
Shipping and Postage:
Warranty:
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| FeFiFo Bum: |
Coming Soon!
Shipping and Postage:
Warranty:
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| Jilly Jumbles: |
Payment: Immediate payment is required for all items, via Paypal only. Please note that E-Cheques are NOT accepted, if you pay this way, your order/payment will be cancelled and the item relisted immediately.
Shipping and Postage: Items will be shipped within 48 hours of purchase. Shipping is via Australia post ‘click and send’ post, with tracking. A signature will also be required on delivery.
INTERNATIONAL PURCHASE: This will incur an additional shipping fee.
Warranty: All of my items are designed and handmade by myself, so simply contact Jilly Jumbles with any concerns or issues regarding your new product, and I will happily work with you to reach a solution. I strive to keep my customers very happy!! :)
Please Note: All Jilly Jumbles products are original designs, and protected by COPY RIGHT. As such they cannot be legally copied or reproduced by any means. Thank you.
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